Help Topics - General Shopping
How do I track my order?
You can 24 hours after it is placed in account profile & you will get shipping information to email .
Can I return or exchange an item?
- Yes, we offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return or exchange the item within 7 days after receiving it. Please review our Return and Exchange Policy for detailed instructions and eligibility criteria.
For more information, please visit our Return and Exchange Policy page here.
How can I change or cancel my order?
- If you need to change or cancel your order, please contact our customer service as soon as possible. You can reach us at our customer service phone number or through our online contact form. Our team will assist you in making the necessary changes or cancellations based on the status of your order.
For more information, please visit our Change and Cancellation Policy page here.
You can contact our customer service at +91-9667766779.
Is cash on delivery (COD) option available for Indian customers?
Yes, we currently offer the cash on delivery (COD) option for our Indian customers. This allows you to pay for your order in cash at the time of delivery. It provides a convenient payment method for those who prefer not to make online payments or do not have access to digital payment options.
What shipping options are available for Indian customers?
We offer shipping options through reputed courier services such as Blue Dart, DTDC, and India Post. These options provide reliable and efficient delivery within India. The choice of courier may vary depending on factors such as the destination, package size, and service availability in your area.
What shipping options are available for international customers?
For international customers, we offer a wide range of shipping options to ensure your package reaches you securely and timely. Our available shipping partners include Shypmax, DHL, FedEx, and Aramex. These partners have a global presence and are known for their reliable international shipping services.
Do you offer wholesale options or opportunities to do business with you?
Yes, we offer wholesale options and welcome opportunities to do business with retailers, resellers, and bulk buyers. We have a dedicated wholesale program that caters to the specific needs and requirements of businesses interested in purchasing our products in larger quantities.
How can I inquire about wholesale pricing or partnership opportunities?
To inquire about wholesale pricing or discuss potential partnership opportunities, you can reach out to our wholesale department or business development team. You can find contact information, such as email addresses or phone numbers, on our website or in the "Contact Us" section. Alternatively, you can fill out a wholesale inquiry form on our website, and our team will get in touch with you.
When I submit credit card information online, is it secure?
Yes, we take the security of your credit card information very seriously. We employ industry-standard security measures to protect your sensitive data during online transactions. Our website uses encryption technology (such as SSL) to ensure that your credit card details are transmitted securely over the internet.
Will Dmaasa Sell Or Rent My Information To Other Companies?
- No, Dmaasa.com is committed to protecting your privacy and will not sell or rent your personal information to other companies. We adhere to strict privacy policies and regulations to ensure that your information remains secure and confidential.
What payment methods are available at Dmaasa.com?
We offer a variety of payment methods to make your shopping experience convenient. For our Indian customers, we accept all major Visa and Mastercard credit/debit cards, UPI (Unified Payments Interface), PhonePe, and net banking options. We utilize the Razorpay payment gateway, which provides a secure and seamless payment process.
What payment methods are available for international customers?
For our international customers, we offer payment options through Stripe and PayPal. These trusted and widely-used payment platforms allow you to make payments using major international credit/debit cards or your PayPal account.
Is it safe to make payments on Dmaasa.com?
Yes, we prioritize the security of your payment information. We use industry-standard encryption protocols and work with reputable payment gateways, such as Razorpay, Stripe, and PayPal, to ensure that your transactions are secure and your payment details are protected.
Can I save my payment information for future purchases?
To enhance convenience, we provide the option to securely save your payment information for future purchases. This allows for a smoother checkout process during subsequent transactions. However, rest assured that your payment information is stored securely and in compliance with relevant data protection regulations.
Are there any additional charges for using specific payment methods?
We do not impose any additional charges for using specific payment methods. However, please note that certain banks or payment service providers may have their own transaction fees or currency conversion charges. It is advisable to check with your bank or payment service provider for any additional charges that may apply.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email@example.com